FAQ Livecasino
All Answers Here

The minimum age requirement is 18 years old. Livecasino enforces a strict policy against underage gambling. During the identity verification (KYC) process, you are required to submit a valid identification document to confirm your age. Accounts found to be registered with false age information will be terminated immediately and any remaining balance may be forfeited.

KYC (Know Your Customer) is an industry-standard identity verification process to ensure account security and prevent fraud. You are required to submit a copy of your valid identification (MyKad or passport), as well as proof of address such as a recent bank statement or utility bill. The review process is typically completed within 24 hours. KYC is also required before making a large withdrawal for the first time.

No. Each user is only permitted to hold one account. Owning multiple accounts violates livecasino's Terms and Conditions and may result in all accounts being suspended with bonuses and wins forfeited. If you accidentally registered more than one account, contact our customer support immediately to resolve the situation.

Log in to your account and go to the Account Settings or My Profile. From there, you can update your password, phone number, and other personal details. Changes to your email address require verification through your current email. For security, we recommend updating your password at least once every three months using a combination of letters, numbers, and symbols.

Livecasino supports a variety of deposit methods popular among Malaysian players, including:

• Local Bank Transfer — Maybank, CIMB, Public Bank, RHB, Hong Leong, and more
• E-wallet — Touch 'n Go eWallet, GrabPay, Boost
• Debit/Credit Card — Visa and Mastercard
• Cryptocurrency — USDT, Bitcoin, Ethereum
• QR Pay — DuitNow QR

All transactions are processed securely through certified payment gateways.

The minimum deposit at Livecasino is RM10 only — among the lowest in the industry. The maximum deposit limit depends on the payment method chosen and your account status. Regular members can deposit up to RM10,000 per day via bank transfer, while VIP members enjoy higher limits. Contact support if you need confirmation of specific limits for a particular payment method.

Most deposit methods are processed instantly — funds will be credited to your livecasino account within seconds. This includes e-wallets, DuitNow QR, and select bank transfers. For manual bank transfers, processing may take up to 10 minutes depending on the bank. If your deposit has not been credited after 30 minutes, contact our support with proof of transaction for an immediate review.

Livecasino does not charge any processing fees for deposits. You only pay the amount you wish to deposit. However, some banks or e-wallet providers may impose a small transaction fee on their end — this is outside livecasino's control. To avoid additional charges, use methods such as DuitNow or e-wallets, which are typically fee-free for users.

Livecasino processes withdrawal requests within 5 to 30 minutes for most methods. Withdrawals to e-wallets such as Touch 'n Go and GrabPay are the fastest. Transfers to local bank accounts usually take 15–60 minutes depending on the bank's processing time. Withdrawals requiring manual review (e.g. for large amounts or first-time withdrawals) may take up to 24 hours. Learn more on the Withdrawal ours.

The minimum withdrawal limit is RM30. The maximum limit depends on your membership tier — regular members can withdraw up to RM20,000 per day, while VIP members enjoy significantly higher limits depending on their VIP tier. If your winnings exceed the daily limit, you may submit multiple requests on subsequent days or contact your VIP account manager for further assistance.

Withdrawal requests may be rejected for several common reasons:

• Bonus wagering requirement has not been fully met
• KYC verification incomplete or documents missing
• Bank account details do not match the Livecasino account name
• Daily withdrawal limit exceeded
• Account requires additional security review

Check the notifications in your account or contact support to find out the exact reason and how to resolve it.

New members who register and make their first deposit are eligible to receive 150% Welcome Bonus up to RM1,500 plus 100 free spins. This bonus is automatically credited to your account once your first deposit is confirmed. In addition, there are weekly reload bonuses, cashback on losses, and exclusive promotions for specific games that are regularly updated.

A wagering requirement is a condition whereby you must wager a specified amount before you can withdraw bonus funds. For example, if the wagering requirement is 30x and you receive a RM100 bonus, you must place bets totalling RM3,000 before those bonus funds can be converted into withdrawable balance. Full terms for each bonus are listed in the promotions section of your account.

Yes, you can choose to opt out of any bonus if you prefer to play without wagering requirements. During the deposit process, there is an option to accept or decline the bonus offered. If you have already accepted a bonus but wish to cancel it, you can contact customer support — however, this may also reduce your account balance if any wagering was done using the bonus funds.

Member data security is Livecasino's top priority. All personal information and financial transactions are protected with 256-bit SSL encryption — the same technology used by leading banking institutions. Your data will not be shared, sold, or given to third parties without your consent. Our full Privacy Policy is available on the Privacy Policy.

Log in to your account, go to Settings > Security and find the Two-Factor Authentication option. Follow the instructions to link an authenticator app such as Google Authenticator or Authy to your account. After this, every login will require an additional 6-digit OTP code. We strongly recommend all members enable 2FA as an extra layer of protection against unauthorized access.

Contact Livecasino customer support instantly via live chat. Our security team can freeze your account immediately to prevent further losses, review your account activity logs, help you recover legitimate access, and investigate the source of unauthorized access. The sooner you act, the higher the chance your account and balance can be fully recovered.

Livecasino offers more than 2,400 games from the world's leading software providers. Main categories include:

• Live Casino — Baccarat, Roulette, Blackjack, Sic Bo with real dealers
• Video Slots — Hundreds of themed slots with progressive jackpots
• Sports Betting — Football, badminton, tennis, esports, and more
• Table Games — Poker, Dragon Tiger, Andar Bahar
• Lottery & Numbers — 4D, Toto, and popular number games

All games can be played directly in your web browser with no software download required.

Yes, the livecasino platform is fully optimized for mobile devices. You can play via a mobile browser (Safari, Chrome) without downloading an app. Additionally, the livecasino app is available for Android and iOS — offering a smoother gaming experience with an interface optimized for touchscreens. All games, deposit and withdrawal functions, and customer support are fully available on the mobile version.

All games at Livecasino use Random Number Generator (RNG) independently certified by third-party audit bodies. This ensures every spin, card hand, or game outcome is completely random and cannot be manipulated by any party. For Live Casino games, all tables are broadcast live with multi-angle cameras so you can witness every dealer action transparently.

The Livecasino support team is ready to help you 24 hours a day, 7 days a week via:

• Live Chat — The fastest way to reach us, response in under 2 minutes
• Email — [email protected] for detailed enquiries
• Telegram — livecasino Malaysia's official channel

For account-related issues, please provide your account ID to speed up the assistance process. Both Malay and English are fully supported by our support team.